We prepare your order and hand it over to the delivery service within 1–2 business days. During checkout, you can choose from the shipping methods available for your order and delivery address.
On this page, you will find information about:
All orders are shipped from our premises in Italy. Products available on our website are normally held in our shops or workshop and are not shipped from external warehouses or third-party companies unless expressly stated on the relevant product page.
Orders are generally prepared within 1–2 business days. During certain periods of the year, such as public holidays, events, trade fairs, scheduled absences or periods of artisan production, processing may take longer. Any changes will be announced through notices displayed on our website.
Estimated delivery times begin when the parcel is handed over to the carrier and refer to business days from Monday to Friday.
Domestic orders are shipped with Poste Italiane, SDA, BRT or UPS, depending on the service selected at checkout, the delivery address and carrier availability.
Delivery times are estimates and may vary due to circumstances outside the control of Il Mondo di WIT, including public holidays, strikes, adverse weather conditions, remote delivery locations or operational delays affecting the carrier.
Free shipping with this service does not apply to textiles, bags, homeware or decorative items.
Rates for textiles, bags, homeware and decorative items:
Cash on delivery is not currently available. For information about our other payment methods and possible alternatives to electronic payments, please see the relevant section of our Frequently Asked Questions.
International shipping costs and delivery times depend on the destination country, the parcel weight and the service selected at checkout.
Estimated delivery times do not include possible customs inspections, delays or clearance procedures.
For deliveries to countries outside the European Union, any customs duties, import taxes, local VAT, customs clearance fees and any other charges imposed by the authorities of the destination country are the sole responsibility of the Customer.
These charges are not included in the price of the products or in the shipping costs paid when placing the order. Where applicable, they will be collected directly by the carrier or the relevant authorities before or at the time of delivery.
Il Mondo di WIT is not responsible for delays, additional costs or non-delivery resulting from customs procedures or from the Customer’s failure to pay the applicable import charges.
If the Customer refuses to pay the applicable customs or import charges, or refuses to accept the delivery, resulting in the parcel being held, rejected or returned to the sender, the following amounts will be deducted from any refund:
Any refund will therefore be issued after deducting these costs and only after the goods have been returned to our premises and inspected to confirm that they are intact.
In the rare event that a refused parcel or a parcel being returned to us is lost before reaching the sender, no refund for the goods can be issued because the order has not been returned. Il Mondo di WIT will nevertheless provide all reasonable assistance with enquiries and any claim submitted to the carrier.
Because our products are sold simultaneously online, in our physical shops and at fairs and events, an ordered item may occasionally no longer be available.
In this situation, we will contact you within 24 hours of your purchase and, where possible, offer a suitable alternative. If you do not wish to accept a replacement or no appropriate alternative is available, the order will be cancelled and the amount paid will be refunded.
If the parcel is visibly damaged when delivered, please report the damage immediately to the delivery person and, where possible, accept the parcel subject to inspection. We also recommend keeping all packaging and taking photographs of the parcel before and after opening it.
If you selected insured shipping, any compensation will be issued up to the insured value and only after the claim has been completed and the carrier has paid the corresponding amount.
If the carrier requests photographs, statements, documents or other information from the recipient, these must be provided promptly. Without the required documentation, it may not be possible to submit or complete a compensation claim.
For uninsured shipments, any compensation request will be assessed according to the purchased service and the terms and conditions applied by the carrier.
For further information or questions about shipping, please contact Il Mondo di WIT.
Il Mondo di WIT di Andreas Cattelan is a sole proprietorship registered with the Livorno Chamber of Commerce since 10 March 2000.
Identification mark for the production, distribution and import of precious-metal items: 73 LI.
Registered office: Via Zara 5, 57033 Marciana Marina (LI), Italy.
VAT number: 01002090452.
