Frequent questions

Measures

How do I find the right size for my ring?

On each product page you will find an overview that will help you find the right size. In the product description you will find the dimensions and at the bottom you will find the measurements section with a table to help you

If that doesn't help, you'll find some tips on this help page

Orders

When is the order shipped?

We usually send the order the next day at most within 3 days of placing the order.
Orders with EXPRESS shipping we try to send them on the usual day of the order. It can't always be done.
In general, the order and the customer always have absolute priority and the sooner the order is shipped the better it is for us too.

Wrong address

Please notify us immediately if the wrong address was entered during checkout so we can update it before shipping.

If the item has already been shipped, we are not responsible for lost or delivered packages.

I saw a jewel in a publication on one of your social channels but, unfortunately, I can't find it on your e-shop. What can I do?

First of all, thank you for following us on our social channels.

We have many unique pieces in our collection that we will release later on our e-shop.

Just write a comment/question below the post and we will respond as soon as we read it. Even a private message via messenger or a direct message on Instagram will get an immediate response.

Payments

Can I pay on delivery?

Unfortunately, we have had to suspend cash on delivery for most orders. This payment method remains available only to some long-standing customers.

Lately, we have suffered too many losses due to uncollected shipments. Even the confirmations and verifications carried out with new customers, unfortunately, have not led to sufficiently reliable results.

We are very sorry, but we still have a solution for you: consult the following questions and you will find a simple and secure alternative, without the additional costs foreseen by the cash on delivery service.

I don't want to use electronic payments, only cash!

Perfect! If, for personal reasons, you prefer not to use electronic payments, you can still conveniently pay in cash at an authorized tobacconist or post office.

At checkout, select the payment method "PostePay Top-up". After completing the order, you will see all the necessary details to make the payment.

You will then simply need to go to an authorized tobacconist or post office and pay the amount in cash.

I don't want to risk them leaving my shipment unattended.

You're right: if you live in a condominium or are concerned that the package might be left unattended, you can choose delivery to a collection point.

During checkout, select a shipping method that includes the phrase "Collection Point" and choose the most convenient location for you.

As with all shipments, you will receive a tracking number and, in addition, the PIN required to collect the package.

Shipping

Where is my package ?

Check your inbox: you should have received a shipping confirmation email from ilmondodiwit.com, containing the tracking link for your package. We recommend checking your Spam, Junk, or Promotions folders as well.

Still can't find your shipping information? You can check your order status by logging into your account on ilmondodiwit.com.

If none of these solutions work, contact us at admin@ilmondodiwit.com or use the online chat available on our website.

To help us quickly verify the shipment, please provide:

  • the name indicated in the delivery address;
  • the email address used to place the order;
  • the order number.

Once we receive this information, we will respond as soon as possible with more details on the status of your package.

How can I track my package?

We have emailed you the tracking number along with the tracking link.

In some cases, the link will simply open the courier's website, and you will need to manually enter the tracking number. In other cases, however, the link is complete and will take you directly to your package's tracking page.

You may also receive a second email directly from the courier with further delivery information.

If you cannot find our email, please check your Spam, Junk, or Promotions folders.

You can also check the status of your shipment via the chat on our website by entering your order number, or by logging into your personal profile and checking the section dedicated to your orders.

What are the delivery times?

On our page dedicated to shipping methods you will find all the updated information on shipping times and methods.

Maintenance

How do I clean my brass jewelry?

Brass is charming both when it is polished and shiny and when it has a more worn and oxidized look: the choice simply depends on your personal taste.

To polish jewelry and objects made of solid brass, you can use specific products for copper and brass, such as Splendirame, Smac Rame, or Sidol Rame. Apply a small amount of the product following the instructions on the package. After polishing, wash the jewelry thoroughly with water and dry it very well.

For chains or filigree work that is difficult to clean manually, you can immerse the jewelry in a steel pot with water and a small amount of white vinegar, heating it until the oxidation has dissolved. Then rinse it carefully and dry it completely.

This procedure is only suitable for jewelry made entirely of brass, without stones, pearls, enamels, plating, or glued parts, which could be damaged.

How do I clean my silver jewelry?

Silver is our main passion. We like it in any way. Scratched, mirror polished, worn, oxidized, black, rhodium-plated or gold-plated depending on the object.

In general, it is enough to always carry it even in the shower, at the seaside, etc. The more you wear it the more it shines. It doesn't take away the fact that, especially in summer, it oxidizes with our sweat or atmospheric agents.

So what do I need to clean? We use argentil or similar products available in supermarkets or hardware stores for solid objects, cream or spray for objects such as chains or filigree (objects that break when you rub hard).

You can also put salt water and aluminum foil in a steel pot, place the oxidized item on the aluminum and boil the water until the item is deoxidized.

Then take the object, rub it a little with argentil and wash it carefully with water. Dry well and you're ready.

If you still need it, send us a photo and we'll try to help you.

Various

Where can I find you?

We are on the Island of Elba as a workshop and shop from April to October. Find more information on our page.

click here for directions

We hold fairs and events in Italy all year round.

Follow us on our social media channels to stay up-to-date

I need to contact you in person

You can contact us at any time via the Contact page, the β€œAsk a question” function on the product pages, Instagram, Facebook, Messenger, or our website chat.

As soon as we read your message, we will reply: usually almost immediately!